BetCruise Review

Not Approved for US Customers
Pros
  • Competitive odds
  • Great customer support
  • Wide array of sports to bet on
Cons
  • No live streaming
  • Slow payout complaints
If you’re a fan of selection, BetCruise offers both an online sportsbook and casino that you should consider for your betting needs. Their online sportsbook offers one of the largest selections of sports that you can bet on and live betting coverage that we’ve ever come across. On top of that, they offer an online casino with over 2,000 casino games available to their clients. We’re here to give you our honest thoughts and opinions of BetCruise in our in-depth review. Because we’ve not been paid by BetCruise to complete this review, we’re free to tell it to you like it is without any sugar coating. If we like something, you’ll know it, and if we don’t like something, you’ll know that too. We’ve peeled back all of the layers of the BetCruise onion and left no stone unturned as we completed our in-depth site review of BetCruise. Now, let’s get going!

The Sportsbook

Our first impression of the sportsbook at BetCruise was that the page was clean and well organized. We quickly got a feel for how the page functioned, and we did not find ourselves lost thanks to how clean the page was. It was especially nice to see that BetCruise did not have a single annoying advertisement on the sportsbook for their online casino. By skipping advertisements, BetCruise helps keep their sportsbook page focused on sports betting only, which is how we like it!

Sorting on BetCruise was made very simple thanks to their clean layout and the ability to sort by both sport and bet type. For the majority of your sorting, you’ll use the main sportsbook menu located on the left-hand side of the page. From there, you can drill down into your favorite sport and bet type until you find your preferred wager. We didn’t struggle to locate any of the wagers we were searching for, thanks to their ease of layout and search capabilities on BetCruise.

We took note immediately that BetCruise offered wagers on live action sports. Due to the huge popularity of in-play wagering at this time, it is good to see that BetCruise offers these types of wagers to their customers. One nice thing about BetCruise and live action betting is that BetCruise makes it very easy to find in-play action and plan ahead for future live events. We’ll cover more on that in our user interface section below.

Sports You Can Bet On

If sports betting is your thing, pay special attention to BetCruise. At BetCruise, you’ll find a very impressive online sportsbook that offers a truly massive lineup of sports that you can bet on. In total, BetCruise offers a selection of over 35 sports that you can bet on. We’ve listed the entire lineup below for your convenience so that you can see if your favorite sport is available at BetCruise.

We should point out that the list of sports below represents the sports that BetCruise had on their site at the time of our in-depth review. Like most other online sportsbooks, BetCruise will only list a sport if they have wagers available on it at that particular time. If you don’t see your favorite sport below, we’d suggest checking back on BetCruise once that sport’s season has kicked off.

  • Football
  • Tennis
  • Basketball
  • Ice Hockey
  • Volleyball
  • Handball
  • Baseball
  • Boxing
  • Table Tennis
  • MMA
  • Skiing
  • Soccer
  • Aussie Rules
  • Auto Racing
  • Badminton
  • Bandy
  • Biathlon
  • Bowls
  • Chess
  • esports
  • Cricket
  • Cycling
  • Darts
  • Floorball
  • Futsal
  • Gaelic Football
  • Golf
  • Hurling
  • Netball
  • Entertainment
  • Pesapallo
  • Politics
  • Pool
  • Rugby
  • Snooker
  • Surfing
  • Trotting

We were not kidding you when we mentioned just how many sports you can bet on at BetCruise. We’re highly impressed with their selection. BetCruise offers one of the largest lists that we’ve seen from an online sportsbook. Due to their massive selection, you’d be hard pressed to find a sport not on their list that you might want to wager on. Be sure to consider BetCruise as your next sports betting home.

Esports coverage

Hearthstone Logo Esports

Even though BetCruise offers a massive lineup of sports, there is one in particular that caught our eye as soon as we saw it: esports. We’re really happy to see that BetCruise is offering esports wagers since esports is currently exploding in popularity. What’s nice about BetCruise is that they offer the largest selection of esports games that you can bet on that we’ve ever come across on any online sportsbook. For your convenience, we’ve listed all of the esports games that you can wager on below.

  • CS:GO
  • DOTA 2
  • Hearthstone
  • Heros of the Storm
  • King of Glory
  • League of Legends
  • Overwatch
  • StartCraft
  • World of Tanks
  • World of Warcraft
  • PUBG

As you can see, the lineup is truly impressive. At 11 games in total, you’d be hard-pressed to find a major esports game not available for wager at BetCruise. If you’re a fan of esports wager, BetCruise might be the perfect sports betting home for you, thanks to their selection of games you can bet on.

User Interface

Fans of betting on live action will like the ease to locate all in-play action on BetCruise. It’s nearly impossible to miss the live action, thanks to the “Live Today” callout at the top of the main menu for the sportsbook. Once you click there, you’ll be taken to a page that showcases all current live action wagers that are available. You can then sort by sport until you find your perfect wager.

We really liked a couple of things about the live action landing page on the BetCruise sportsbook. First, you can get looks ahead in set time blocks, to see what live events are coming down the pipe. For example, you can select to see all live betting options within the next hour. The other cool thing is that BetCruise offers a live betting calendar. Using this tool, you can look ahead up to a week in advance to see what options you’ll have. Both of these tools are super handy if you bet on a ton of live action, as they allow you to plan ahead for the week.

Something that we liked about the sportsbook at BetCruise is that you can sort by bet type. While you also can sort by sport, we’re big fans of sportsbooks that also allow this functionality as well. Once you select your sport of choice, you’ll see your betting options available in the center of the page. Simply pick your bet of choice and continue to drill down until you locate the perfect wager for you.

BetCruise had some solid site speed throughout our review. We paid close attention to page load time during our review, and we’re happy to report that we never came across any pages that loaded slowly. It would appear that BetCruise has properly equipped their site on the backend to handle all of their web traffic.

Another great thing about the sportsbook at BetCruise is that they allow clients the chance to change how their odds are displayed. While we see this frequently on most online sportsbooks, we don’t usually see a sportsbook with this many options. At BetCruise, you can choose from six different odds formats instead of the traditional three.

We really like all of the options that BetCruise offers as it helps a larger set of clients see their odds in their preferred method. Your choices of odds format on BetCruise are decimal, fractional, American, Hong Kong, Malay, and Indo. If you’d like to change how your odds are displayed on BetCruise, simply look for the odds display drop-down menu located in the top right-hand corner of any sportsbook page.

BetCruise really went over the top when it comes to site translations. In total, you can choose from 27 different languages for their sportsbook. It is very rare that we see a sportsbook with anywhere near this many options. This is a really nice touch which will definitely help BetCruise appeal to more players.

We were big fans of the handy search bar on the sportsbook at BetCruise. Using this search bar, you can search for a particular event or sport. With their large lineup of sports that you can bet on, this tool can come in very handy. If you’d like to use this search bar, simply look for it in the top left-hand corner of any sportsbook page.

One last thing that we should mention is that BetCruise allows clients the chance to change the layout of the sportsbook itself. You’re able to select from three different options: modern, classic, or combo. Check out all three and find the layout that works best for your needs.

Overall, we are very impressed with the user interface at BetCruise. You can tell that lots of time and thought went into how they can offer their sportsbook clients a great experience. At this time, we don’t have any suggestions on how they can improve their user interface since they have already done such a great job. Bravo, BetCruise!

The Casino

Casino Games Bet Cruise

When you’re ready for something different from your sportsbook wagers, take some time to check out the online casino from BetCruise. There, you’ll find a solid online casino with a massive lineup of games to choose from. In total, the BetCruise casino offers 324 slot machines, 73 card games, 130 types of video poker, 42 table games, and much more. We were very impressed with the large selection of games that BetCruise offers their clients.

Luckily, BetCruise also offers live dealer games to their online casino clients. At BetCruise, you can play live dealer versions of poker, roulette, blackjack, and baccarat. It’s good to see that BetCruise offers live dealer casino games as live dealer games are currently a very hot trend in the online casino realm. If you’ve never played a live dealer casino game, consider giving it a try!

BetCruise offers some great name brand games in their online casino. We came across brand name games that included titles such as Paranormal Activity and Rambo. It’s good to see BetCruise offering some name brand games as they tend to be more interactive and immersive for clients than generic or knock-off game versions.

If you’re a jackpots fan, you’ll be happy to know that BetCruise has plenty of jackpot options. We found progressive jackpots in both slots and roulette. You can use the handy search function within the casino to search for jackpot games on Betruise.

For the most part, the game graphics at BetCruise were pretty solid. Some of the games had amazing graphics while others were just average. Overall though, they have some pretty good graphics across the majority of their casino games. It’s definitely nice to see that BetCruise has invested some significant funds into building a great online casino.

One cool touch about the online casino at BetCruise is that they allow you to sort by game manufacturer. At BetCruise, you can choose from over 20 different game providers if you have a provider of choice. To sort by game provider on the BetCruise online casino, simply look at the top bar on any online casino page. Once you pick your provider of choice, only games from that manufacturer will be displayed.

Another nice thing about the online casino at BetCruise is that they offer a handy search bar for their online casino. Using this tool, you can search for a specific game by name, or you can search for a specific game type such as a jackpot. We found this tool to be very handy and we utilized it on several occasions during our review. You’ll find the search bar in the upper left-hand corner of any casino page.

As a whole, we’re very impressed with the online casino that BetCruise has to offer their clients. Thanks to their large selection of games, live dealer options, name brand games, and much more, BetCruise has built an online casino worthy of your time. Be sure to check it out when you’re looking to take a break from your sports betting.

Deposit and Withdrawal Options

As with any online sportsbook and casino, you’ll need a way to move your funds to and from their website. In this section, we’ll cover your deposit and withdrawal banking options at BetCruise. We’ll cover each of your options in detail including pertinent information such as associated minimums and maximums.

Deposit Options:

At BetCruise, you’ll have two different deposit banking methods available for your use. Those two deposit methods are Visa and MasterCard. We’ve provided you with important details about fees and deposit limits below for your convenience.

Deposit Method Processing
Visa and Master Card Minimum Deposit Amount: $5.00
Maximum Deposit Amount: No Maximum
Deposit Processing Time: Instant
Deposit Processing Fees: None

Withdrawal Options:

When it comes to withdrawal banking options, BetCruise offers the same two options as deposits. At BetCruise, you can withdraw your funds using Visa or Mastercard. We’ve provided you with all the important details that you’ll need to know below including fees and withdrawal processing times.

Deposit Method Processing
Visa and Master Card Minimum Withdrawal Amount: $10.00
Maximum Withdrawal Amount: $10,000
Withdrawal Processing Time: Instant
Withdrawal Processing Fees: None
Processing Time: Up to 12 Hours

Overall, BetCruise has a pretty slim set of banking options with withdrawals and deposits. We’d really like to see them add many more options for their clients. By adding more options, they will offer their clients more flexibility to deposit and withdraw funds. We’d highly suggest BetCruise consider popular banking options such as PayPal, Skrill, Neteller, and bank wires. Hopefully, we’ll see BetCruise add more banking options for their clients sooner, rather than later.

Bonuses and Promotions

BetCruise offers some bonuses and promotions that allow clients the chance to earn bonus cash. Below, we’ll detail each of the current bonuses and promotions that BetCruise has to offer. BetCruise uses these bonuses and promotions to help attract new players and retain current ones. Be sure to take advantage of any promotions and bonuses that you can to earn yourself some bonus cash!

Casino Welcome Bonus

Casino Welcome Bonus BetCruise
If you’re planning to wager on the BetCruise online casino, make sure to take advantage of their Casino Welcome Bonus. Under the terms and conditions of this bonus offer, you can score up to $1,000 in free cash. What’s nice about this promotion is that you’ll receive a deposit match for each of your first three casino deposits at BetCruise. Below, we’ve broken out the associated deposit match amount along with the bonus cap for each of the first three deposits.

  • 100% deposit bonus on your first deposit up to $300
  • 75% deposit bonus on your second deposit up to $300
  • 125% deposit bonus on your third deposit up to $400

In order to score the full maximum bonus amount of $1,000, you’ll want to deposit at least $300 for your first deposit, $400 for your second deposit, and $320 for your third deposit.

There is a pretty long list of terms and conditions associated with this promotion from BetCruise. The one that caught our eye the most? You only have 21 days to meet the wagering requirements of the bonus. If the wagering requirements are not met within that time period, your bonus will be lost. It is worth pointing out that this promotion is only available to newly registered players on BetCruise. Finally, all bonus funds from the Casino Welcome Bonus at BetCruise are subject to a 35x rollover requirement. Be sure to check out the BetCruise website to see the full terms and conditions of this offer. 

Disco Double Promotion

Disco Double Casino Promotion

If you’re a fan of slot machine games, then the Double Disco Promotion from BetCruise might be one to consider. As part of this promotion, BetCruise will pay players cash prizes if they are some of the top players on the Disco Double slot machine in the online casino. The more times that you play the game, the more points that you’ll earn towards the promotion.

BetCruise will pay the top 25 players a cash bonus based upon their points standing. The total prize pool is $10,000. What’s nice about this promotion is that BetCruise will also select one random player to win a $5,000 cash bonus. Luckily, the bonus funds from this promotion are not subject to any rollover requirements.

As a whole, the bonuses and promotional offers from BetCruise leave us wanting more. While the above two casino promotions are a great start, there is much more that BetCruise could do. Most notably, BetCruise should add some sportsbook promotions to their lineup. Currently, they are only incentivizing clients for their online casino. We’d suggest that they add in a sportsbook welcome bonus along with reload deposit match bonuses as well.

Customer Service

Contact Us Review
We always make sure that we review a site’s customer service whenever we’re doing one of our complete site reviews. No matter how great a site’s online sportsbook or casino might be; it is imperative that quality customer service supports the site. We put BetCruise’s customer service to the test ourselves to see how good the service actually is.

At BetCruise, you’ll find three different options to contact their customer service team. You can utilize their live chat functionality, email, or internal mail system. In this section, we’ll detail each one of these options so that you can decide which one might be best for you when you have a question or issue.

Your first option for contacting BetCruise is to use their live chat functionality on the website. We were very glad to see that BetCruise offers live chat on their site as it is our preferred method of contact. Live chat is great because it is often the fastest way to get help. It is tough to beat the convenience of getting aid while you’re on the site itself.

During the course of our review, we reached out to the BetCruise customer service team on many different occasions using their live chat functionality. Luckily, we received quick and helpful service from their team on each chat. Based on our experience, we expect that you too will find the live chat team at BetCruise to be very helpful. If you’d like to reach BetCruise using live chat, simply click on the question mark logo located in the top right-hand corner of any page. From there, you’ll be quickly connected with one of their live chat customer service agents.

If email is your preferred method to contact BetCruise for help, you also have that option. To contact BetCruise via email, simply send an email to info@betcruise.com. Their team will work to respond to your question or concern as soon as possible.

We sent off some emails to their team during our review. To our surprise, the replies from their team came back to us rather quickly. In most cases, we had a reply within 1 to 2 hours of sending the original message. We were pleased with the quality of the assistance that their email customer support team provided us.

Another option for communicating with the BetCruise customer service team is to use their internal mail system. This option is only available to existing customers. The internal mail system from BetCruise operates as an internal messaging system between you and their customer service support team. Based on our experience, replies to messages within the internal mail system received faster responses than emails sent to the external email address.

One thing noticeably missing from the list of customer service contact options for BetCruise was a phone option. We’d really like to see BetCruise add in this option as sometimes, clients just want to speak to an actual live person.

Overall, we’re pretty pleased with the customer service options that BetCruise offers to their clients.

The support that we received through their live chat, email, and internal mail systems was good. As we mentioned above, our only wish would be for BetCruise to offer telephone customer service support as well. Even without the phone support at this time, BetCruise still offers some very good customer service support.

This review was made by: Rating: 4 out of 5