Jackpot City Casino Game Selection

  • €1,600 Casino Welcome Bonus

While compiling our review of Jackpot City Casino, we kept a few criteria in mind:

  • Quality of customer service
  • Great game selection
  • Variety of banking options
  • Easy-to-use interface
  • Generous bonuses and promotions

You’ll be hard-pressed to find a real money online casino that is able to tick all those boxes, but we were politely surprised to find Jackpot City Casino does.

Their site is easy to use, even though the non-member site and the member site are completely different, both have great information about their games, banking, and customer support.

Not only does Jackpot City Casino offer an exceptional online casino, but they’ve also made their games available on mobile via their dedicated app. The Jackpot City Casino app can be found at Google Play and App Stores. They’ve even optimized the mobile app so that some real money slot games work on smartwatches!

Let’s hop into it and break down the specific sections of our Jackpot City Casino review.

User Interface at Jackpot City Casino

If you haven’t registered on the site yet, you’re left viewing the web-facing site, which is full of text with minimal graphics. In some cases, this can drive players away. We want to see the online casino games and experience the site before we make the choice to sign up.

Some online casinos have super-slick user interfaces with complex navigations. Jackpot City is the opposite. They opted for a simple site layout, and it makes finding the real money casino games you want to play easy.

At the top of the site, there’s a simple menu where you can find details about promotions, banking, the Jackpot City Mobile App, their blog, and more.

The contact and language settings are easy to find, which set us at ease. Some sites bury their customer service page, making it difficult for players to get in contact with the casino. But Jackpot City has made sure that customer support is easy to reach.

Jackpot City also has an interesting function to help players find big jackpot games. Near the search function, you’ll see these icons:

Jackpot City Casino Search Bar

By clicking the flame, the slots are then sorted out by which ones are about to break the jackpot. While this isn’t a 100% guarantee, it helps players know when certain machines are getting really high prizes.

Similarly, the snowflake symbol shows the slot machines that just paid out their jackpot. And the heart is where you can add your favorite games. This is a super useful feature. You can favorite games and find them again easily instead of typing in the search bar or scrolling through pages of casino games.

What Jackpot City Does Well

  • Clean, simple layout
  • It’s easy to find the types of casino games you’re looking for
  • Their license and certification are clearly present in the footer

What Jackpot City Can Improve On

  • Define the game sections on the home page more clearly
  • Organize the live games by type

Real Money Casino Games Available at Jackpot City

When assessing the game selection at an online casino, we like to see a balance between slots, table games, and live dealer games.

But we acknowledge that some casinos have certain specialties when it comes to real money games, and Jackpot City clearly favors slots over other games.

Not to say they ignore table games like blackjack or roulette, they simply offer a much larger selection of slots with exclusive rewards for spinning.

In total, Jackpot City has over 600 games to choose from, so there’s something for everyone!
Let’s take a look at each kind of game in detail.

Slot Games

While reviewing Jackpot City casino, it became clear that they excel when it comes to real money online casino slots. They offer a variety of different slots, including video and celebrity-themed machines, traditional three- and five-reel slots, plus progressive jackpot games.Jackpot - Slot - Casino

Popular titles at Jackpot City include:

  • Terminator 2
  • Tomb Raider: Secret of the Sword
  • Mermaids Millions
  • Avalon II
  • 9 Masks of Fire
  • Agent Jane Blonde

But those aren’t the only hot-ticket slot machines! Jackpot City has over 300 slots titles available for players of every caliber. Plus, playing slots at Jackpot City pays off.

Players will rack up loyalty points whenever they place a bet on a slot machine, and you can cash those points in for free spins and other bonuses.

They also offer frequent slots tournaments, where you can go toe-to-toe with other players and win big prizes. Each player in the tournament starts out with the same number of coins, and whoever has the most in the end wins.

It’s safe to say that Jackpot City is a slots casino because they put a heavy focus on their new real money slot games.

Table Games

Jackpot City has set the bar high with their online slots games, but thankfully, their table game selection doesn’t disappoint.

If you’re a blackjack fan, you can play European Blackjack, Vegas Single Deck, Big Five, and Spanish Blackjack, to name a few. But if video poker is more your style, set your sights on Aces & Eights, Deuces Wild, or Aces & Faces Power Poker.

Not a fan of card games? Don’t worry, Jackpot City didn’t forget about all the other popular table games. You can play American, European, French, and Multi-Wheel Roulette, as well as multiple keno, baccarat, and bingo-style games.

Live Dealer Games

Not all real money online casinos invest in live dealer games, but Jackpot City doesn’t slack off. They’ve brought together a great selection of live dealer games you can play on your computer, tablet, or phone.

You can log in to play live dealer games such as:

  • Lightning
  • Indian
  • 1 Azure Roulette
  • VIP Blackjack
  • Texas Hold’em
  • Live Baccarat
  • Meca Sicbo
  • Dragon Tiger
  • Monopoly Live
  • Cash or Crash
  • Mega Wheel
  • Crazy Time

Jackpot City Casino Deposit and Withdrawal Options

We were a bit underwhelmed by Jackpot City Casino’s banking options, to be frank.

They offer deposits and withdrawals via the following methods:

  • Visa
  • Visa Electron
  • Mastercard
  • Trustly
  • Neteller
  • Skrill
  • ecoPayz
  • Paysafecard
  • Ethereum
  • iDebit
  • Neosurf
  • Flexepin
  • Bank Transfer

Jackpot City is unlike other online casinos where they offer all the deposit methods as withdrawal options. On their banking page, they state that all winnings will be paid back to the account used to deposit the funds. This streamlines the process, making it easier for players to pick the banking method that works for them.

Some online casinos only offer a limited amount of withdrawal options, which can make choosing a deposit method tricky. Not Jackpot City!

If you’re debating what method to use, both Neteller and Skrill are highly efficient e-wallets that offer instant deposits and fairly quick withdrawals. It’s fairly easy to set up a Neteller or Skrill account, and you can make a deposit within a few minutes.

In the future, we would like to see Jackpot City start to integrate more cryptocurrency banking options. Crypto is one of the most popular money-moving tools available to online gamblers. It’s fast, secure, and a potential investment if you choose the right crypto.

Ethereum is a good crypto for online gambling deposits, but to open it up to the wider community, Jackpot City should include Bitcoin, Litecoin, and XRP.

Jackpot City Casino Bonuses and Promotions

One of the most exciting things about signing up with an online casino is the free money! Whether it comes in the form of deposit bonuses or free spins on slot machines, getting rewarded for playing is, well, rewarding!

At Jackpot City, there’s no lack of bonuses, for new and existing players alike.

The most enticing deal of all is the new players’ deposit bonus. You’ll receive a 100% deposit bonus of up to $400 on your first four deposits. That’s a $1,600 value, so it’s definitely worth taking advantage of.

However, these bonuses are subject to a 70x wagering requirement and must be claimed seven days after activating your new account. We recommend making a deposit as soon as you sign up so that you don’t miss out on this deal.

Another aspect of Jackpot City Casino is their loyalty rewards program:

Jackpot City Loyalty Program

No Jackpot City Casino review would be complete without talking about the VIP program. Their loyalty program is free to join, and new players will automatically receive 2500 loyalty points. Loyalty points are earned by placing bets on table games or playing at slot machines. Pretty much any activity at Jackpot City will net you loyalty points, and you can cash in those points for bonus credits.

It’s a great way to incentivize consistent players, and the rewards are definitely worth it if you gamble a lot.

There are six tiers to the loyalty program, and they’re based on how many points you earn. Let’s break down the tiers.

TierLoyalty Point RangeBonusDaily BonusMonthly Bonus
Bronze0 – 2,4990%N/AN/A
Silver2,500 – 11,9993%25%N/A
Gold12,000 – 49,9996%50%20,000 points
Platinum50,000 – 124,9998%75%40,000 points
Diamond125,000 +12%100%100,000 points
PrivéInvite Only15%120%150,000 points

Each month, Jackpot City assesses how many points each player has. You’ll have to maintain a certain number of points to stay in your tier. Say you’re in the gold tier and have 25,000 points. You can spend your points on casino credits, but if the next month comes around and you’re below 12,000 points, you’ll drop back down to the silver tier.

This adds a competitive element to the loyalty system that we find very enjoyable. It’s not just about managing your money; it’s about managing your points so you can get the most out of your experience at Jackpot City. Being in the lower tiers is obviously less rewarding than having a higher level, so setting goals to reach those levels makes playing casino games online feel like there’s a clear path to success.

Customer Service at Jackpot City Casino

While online casinos can try to make the best website possible, host the greatest games, and give fantastic bonuses, it’s all meaningless if they aren’t there for their players.

Sometimes, stuff happens. Your internet might cut out while gambling, or you encounter problems while trying to make a deposit. You want to know that the online casino will be there to back you up and help resolve any of your issues.

Thankfully, Jackpot City has a great customer service team available to help you with whatever you may need. Their email service should be used for non-time-sensitive inquires—they have an average response time of about 48 hours.

If you’re really in a pickle, we suggest using their live chat feature. This feature can be found by going to the Contact Us page, linked in the main menu. From there, you’ll be able to chat with a representative. We tested out the live chat feature while poking around the site, and the rep responded to our message within a few moments!

Plus, their customer service is available in 29 languages. 29! So, whether you’re from the States, or playing overseas, there’s a language option available to suit your needs.

Jackpot City does lack a customer support phone number, but you’re more than covered with their live chat.

Another helpful section of their customer support includes a directory with responses to frequently asked questions, so you might not even have to use the live chat to solve your issue!

Jackpot City Casino FAQ

Unfortunately, Jackpot City isn’t available for US residents yet, but hopefully in the future!

We suggest using Ethereum because it’s fast and secure, for both deposits and withdrawals. If crypto isn’t your style, stick with an e-wallet like Neteller or Skrill.

To help players with gambling addictions, Jackpot City has implemented a self-exclusion feature, where players can lock their account for up to a six-month period. During this time, Jackpot City Casino will stop sending emails about promotions and bonuses to make it easier for players looking to stop gambling. There’s also a self-assessment test on their site, with about 20 yes/no questions that players can use to figure out if they have a gambling problem.

The average RTP across the whole casino is about 96.8%, which is quite high!

Yes, all games have been tested by eCOGRA (eCommerce and Online Gaming Regulation and Assurance). They deemed all the games at Jackpot City are fair and complied with regulation standards.

Microgaming is the primary service provider for Jackpot City. They’ve been in the gaming business since 1994 and have a record for the largest progressive slot jackpot of all time.

Didn’t find what you were looking for? Send us a message and we’ll help you learn more about this online gambling site and use your questions to keep our Jackpot City Casino review up to date!

About the Author
Rick Rockwell profile picture
Rick Rockwell
Sports/Casino Writer
Blog and News
Rick has been a professional writer for over 14 years with an extensive resume spanning projects and clients from around the world. But, his passions have always been sports and sports betting. Whether it’s being a credentialed media member to major sporting events, climbing into a racecar or a pro wrestling ring, Rick’s sports and sports betting knowledge, passion and versatility is on display with each article he writes for TSG.