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Rating Royal Ace Casino

There are six criteria points we examined as we did our review of Royal Ace Casino, and we took the average to come up with our overall rating. Here are the six categories we looked at in reviewing Royal Ace Casino.

User Interface

Our biggest beef with the user interface at Royal Ace is their extremely confusing and convoluted navigation and menu placement. The top bar of the home screen is wasted on subjects like instant play, download casino games, login, and sign up. All other information can be found in the various dropdown menus and menus that skirt the bottom of the page.

There is really no rhyme or reason for the location of things at this site. Although the navigation is flimsy, we can say that the actual appearance of the site is not too terrible. The dark purple backdrop gives off the feeling of professionalism.

Online Games Popular Casino

Casino Games

Overall, we did not find anything too exciting when it came to the site’s selection of casino games. There are a decent number of slot machines (115) and some varied video poker titles. There were only four table games available at the entire site and zero live dealer games to be had! We were glad to see that, at the very least, the games were all produced by RealTime Gaming and included the free play mode feature allowing customers an opportunity to get in practice time.

Bonus Codes and Promotions

Although we are dealing with a blacklisted online casino, there are actually some good bonus codes and promotions to be found here. We found several welcome bonuses for newcomers and some good daily bonuses for regular customers. There were quite a few offers that had no rollover requirements attached which is always good for any customer. Bonuses were definitely a higher point in terms of ratings at the blacklisted Royal Ace Casino.

Banking Options

Royal Ace Casino is extremely cryptic when it comes to presenting information about its banking methods. In fact, there was not a whole lot of information that we could find at the site about any of the specifics on depositing or payout options like limits, fees, or payout timeframes.

Who knows? Their vagueness on this subject could be a way to excuse their actions for failed payout policies and practices. All in all, this was an extremely disappointing facet of Royal Ace.

This could very well be the weakest banking section of any online casino we have reviewed in recent memory.

Mobile Experience

There was not too much here that we found too impressive or too egregious. This was a middle-of-the-road experience with mobile connectivity and compatibility. There is an option at the site for customers to download the game software to their smartphone or mobile device. As always, players can enjoy their favorite games right away via instant play. We found that Royal Ace works well on all devices including iOS and Android.

Customer Service

The two big downsides to service and support at Royal Ace Casino are their limited contact time using the phone and their customer service representatives who work to guard the site’s terrible policies with paying out customers. The only bright side we could really see in this realm was that live chat is available 24/7. But that is about it!

Overall Score: BLACKLISTED

Naturally, we did not score this site too high. This is a blacklisted online casino and there were not enough positive things going on here to bring their score much higher. The user interface is dull, and the navigation is clunky. There is an obvious issue with banking. Customer service is alright but how much can you trust a service representative who covers up for this site’s poor practices?

There were some really good slot games provided by RealTime Gaming as well as some decent bonus codes and a decent mobile experience for customers. All in all, it is really their status as a blacklisted casino that drags this one down for us as well as their lackluster approach with most of the other categories.

Review of Royal Ace Casino Games

As far as casino game selection goes, Royal Ace Casino really delivers in some areas and drops the ball hard in others. The slots and video poker sections are both decent, containing exciting titles by RealTime Gaming that can be played for both real money and in practice mode.

Our two big complaints against this site’s game selection are the lack of live dealer tables and their meager selection of table games.

Honestly, we feel we would not rate the gaming section at this site high even if the casino was not blacklisted. There is just not a whole lot here outside of slots or video poker. It makes for a limited casino game experience overall.

Royal Ace Casino Slots

Despite being a blacklisted online casino, Royal Ace does have a decent lineup of real money slots. We noticed that all games were supplied by RealTime Gaming, a reputable game software provider. We wish we could say the same for Royal Ace’s reputation and it is such a shame to see such great games wasted on a blacklisted gambling site.

There are 115 RealTime Gaming slots to be found at Royale Ace, all of which can be played for real money or in practice mode.

  • Bubble Bubble 3
  • Princess Warrior
  • Legend of Helios
  • Sparky 7
  • Lucky Catch
  • Miami Jackpots
  • Asgard Deluxe
  • Wild Fire 7s
  • Spring Wilds
  • Paddy’s Lucky Forest
  • Mardi Gras Magic
  • Football Fortunes
  • IC Wins
  • Epic Holiday Party
  • Frog Fortunes
  • Witchy Wins
  • Achilles Deluxe
  • Cash Bandits 3
  • Wild Hog Luau
  • Vegas Lux
  • Diamond Fiesta
  • 5 Wishes
  • Dr. Winmore
  • Pulsar
  • Magic Mushroom
  • Rudolph Awakens
  • Halloween Treasures
  • T-Rex II
  • Storm Lords
  • 777
  • Mermaid’s Pearls
  • The Mariachi 5
  • Trigger Happy
  • Fire Dragon
  • Cubee
  • Pig Winner
  • Empress Wu
  • Naughty or Nice III
  • Plentiful Treasure
  • I, Zombie
  • Scuba Fishing
  • Stardust
  • Panda’s Gold
  • Ancient Gods
  • Secret Jungle
  • Gods of Nature
  • San Gao Zheng Ba
  • Lucha Libre 2

Online Table Games

Two things that our review of Royal Ace Casino has taught us are that this site is blacklisted and that their selection of table games is pitiful. There is not a whole lot here to grab onto if we are being honest. Even if this site was on the up and up, we would not recommend anyone play here if they were into table games.

  • Blackjack
  • Blackjack + Perfect Pairs
  • Suit ‘Em Up Blackjack
  • Tri Card Poker

Video Poker

Like the slots found at Royal Ace Casino, the video poker selection was not too bad. All games here seemed easy to use and offered some multi-hand action for players as well. We enjoyed seeing that these games could be played for real money or in practice mode.

  • Jacks or Better
  • Joker Poker
  • Double Jackpot Poker
  • Loose Deuces
  • Sevens Wild
  • Bonus Deuces Wild
  • Deuces Wild
  • Aces and Eights
  • All American Poker
  • Bonus Poker
  • Bonus Poker Deluxe
  • Double Bonus Poker
  • Double Double Bonus Poker
  • Double Double Jackpot Poker

Specialty Games

There are four specialty games to be found at the blacklisted Royal Ace Casino. There is not too much to discuss here. These are the miscellaneous games that do not fit into the other three groups.

  • Banana Jones
  • European Roulette
  • Fish Catch
  • Keno

Bonus Codes and Promotions

Despite being a blacklisted gambling site, Royal Ace Casino has more than one welcome bonus for newcomers and several deposit match bonuses for regular players who are looking to grow their bankrolls. All things considered, this is one of the better aspects of the site as there are several bonus codes to choose from and some fluctuating daily deals based on the time of the year.

Welcome Bonus #1

On your first deposit, use bonus code WIN300 to unlock a 300% match bonus and 30 free spins on Plentiful Treasure. This offer will allow you to accrue 3,000 comp points.

Welcome Bonus #2

You also have a chance to use bonus code WIN340 on your first deposit at Royal Ace to get a 340% match bonus and 40 free spins of Plentiful Treasure. This bonus code is good for getting 4,000 in comp points.

Welcome Bonus #3

The third welcome bonus allows newcomers to get a 350% bonus and 50 free spins on Plentiful Treasure as well as 5,000 comp points when new players use bonus code WIN350.

Cryptocurrency Bonus

This bonus allows those using Bitcoin to get a 325% bonus for a deposit of $100 or more. There are no rollover requirements and there are no max cashout limits. Use bonus code CRYPTORULES to take advantage of this offer.

Jackpot Bonus

When players use code JACKPOTHUNTER, they can get a 275% boost toward Jackpot Hunter. It only comes with a minimum deposit amount of $30.

Nightly Slot Bonus

This bonus is perfect for those who play slot games late at night. This bonus comes in the form of a 290% match on all slots between midnight and 5 am. There is no rollover requirement and customers need to use the bonus code NIGHTOWLBONUS.

320% Booster Bonus

Customers who use bonus code LUNCH320 can get this 320% booster bonus that can be used only on any slot machine at Royal Ace Casino. There are no rollover requirements and the minimum bet to make is $39.

VIP Program

Newcomers to Royal Ace Casino are automatically enrolled in the VIP program and use comp points to work their way through each of the five tiers. Players can never lose their membership when they are a part of this program. There are several perks to look forward to including special bonuses, increased rates of earning points, and gifts on special occasions.

Cafe Casino Perks Levels

VIP Program TierPerks and Benefits
Level 1• Every $10 in wagers earns 1 comp point.
• Monthly insurance is covered by Royal Ace at the month’s start.
• Customers have access to VIP bonuses.
Level 2• Every $7.50 in wagers earns 1 comp point.
• Monthly insurance is covered by Royal Ace at the month’s start.
• Customers have access to VIP bonuses.
Level 3• Every $5 in wagers earns 1 comp point.
• Monthly insurance is covered by Royal Ace at the month’s start.
• Customers have access to VIP bonuses.
• Gifts are given out on special events.
Level 4• Every $5 in wagers earns 1 comp point.
• Monthly insurance is covered by Royal Ace at the month’s start.
• Customers have access to VIP bonuses.
• Gifts are given out on special events.
Level 5• Every $2 in wagers earns 1 comp point.
• Monthly insurance is covered by Royal Ace at the month’s start.
• Customers have access to VIP bonuses.
• Gifts are given out on special events.

Banking Options at RoyalAceCasino.com

So little is said about banking at Royal Ace Casino when you take a look at the site. The image below is all that the site feels that customers should know about banking at this online casino.

We feel that this has been done by design. Because the main issue at Royal Ace Casino is the way they handle paying out customers, we feel that they are intentionally vague on purpose so as to ensure that most customers do not go into the process with any sort of expectations.

  • Visa (Deposits)
  • Mastercard (Deposits)
  • Bitcoin (Deposits and Payouts)
  • Neteller (Deposits and Payouts)
  • Check (Payouts)
  • Bank-Wire (Payouts)

Just think about it. If your whole scam was to make money off customers by allowing them to blow their money on the games and then either short-pay them, withhold their winnings, or take a really long time to get them their payout, would you want to include any information on your site having to do with payout timeframes? It seems like the best way for the site to keep customers in the dark, so they do not know what is going on when they are struggling to get their hard-earned payout from the casino.

We did some further digging and found some additional information, but it is tucked away in the dusty corners of Royal Ace Casino. We really had to do some searching to find this as it was featured for some odd reason on the customer service and support contact page. We do get some depositing limits and a passing comment about payouts “could take up to 24 hours to process.” But all of this is still really vague and does not offer too much in the vein of solid answers that many have about banking at this site.

Royal Ace Casino Banking FAQ

As we mentioned earlier in this Royal Ace Casino review, this blacklisted site is owned and operated by Ace Revenue Group which is a company that has been operating since the 2000s. It seems that any site they oversee has the same exact issues as the one we have found at Royal Ace. If you ever see gambling sites with the Ace Revenue Group name attached, we suggest you run!

If you aren’t being short-paid or having your winnings withheld, you are getting the run around from customer service, or they are telling you to hold on a bit longer until your payment arrives. There are even reports of the site dipping into the customers’ accounts and reversing the winnings!

Mobile Experience

We found that Royal Ace Casino can be accessed by any mobile device or desktop PC and that the site works well on a mobile device including the two big types of devices: Android and iOS. Mobile connectivity and compatibility are one of the first things you are faced with when you visit the site. There are options to either play instantly or download the software that is featured at the top of the site’s main menu.

Instant play using your web browser or downloading the game software is a choice that anyone who visits Royal Ace must make and it will all depend on your needs and interests. Take a look at the comparison chart below for a better idea of what we mean!

Method of PlayPros and Cons
Instant Play• Players access the site using the web browser on their device and internet connection.
• There is no need to download software which will save you plenty of time.
• Will also save the memory on your mobile device by using instant play instead of downloading.
• Keep up with changes made at the site by accessing the site directly with instant play.
• You will be reliant on an internet connection to play the games at the site.
• The graphic quality of the games will not be as good as the downloadable software.
Software Downloads• Software downloads free the user from needing an internet connection to enjoy their favorite games.
• You will experience better graphic quality using downloaded casino games.
• Software downloads will take up your personal time as you wait for them to complete.
• Software downloads will eat up storage space and memory on your smartphone or mobile device.
• If there are any changes made to Royal Ace Casino, you will need to update with another download.

Customer Service

Customer service at this blacklisted online casino is not anything special. There is 24/7 live chat but that is not the case for phone service. Many online casinos in the industry include this as a part of their service at a bare minimum, but at Royal Ace, you must call only between 9 am and 9 pm Monday through Friday.

And while customer service may come across as friendly and helpful, we can’t help but feel they are just doing the dirty work of Royal Ace, using stalling tactics and runaround techniques to “resolve” customer issues regarding late or incorrect payouts. We cannot look the other way on Royal Ace’s continued failed payout policies and how customer service continually covers for them.

Contact MethodDetails
Phone NumberSupport Plus: 1-866-354-9315
VIP Department: 1-888-402-2065
Unfortunately, there is not 24/7 service available via phone. You need to call between 9 am and 9 pm Monday to Friday.
Live ChatThis is the 24/7 service and support options at Royale Ace Casino. Be sure you are logged into your account and be talking with a customer service associate in no time.
EmailSupport Plus: help@royalacecasino.com
VIP Department: vip@royalacecasino.com
The timeframe for email support is the same that is found with phone support. Expect a response within 24 hours or less.
FAQ SectionUse this section of the website’s help center to troubleshoot your way through any problems or issues without the need of involving a service member of the site.

Royal Ace Casino FAQs

If there were any topics we missed or forgot to cover in this review of Royal Ace Casino, we hope to tie up any loose ends with the following frequently asked questions.

This 2021 review of Royal Ace Casino is as honest and transparent as they come! We were upfront about this being a blacklisted online casino and we had no problem really laying into the site for its miserable policies around the subject. However, we didn’t just take shots at the site without any positive feedback. There were some areas where we feel the site delivered some good things for their customers such as their selection of RealTime Gaming slots and their variety of bonus codes. Even though we do not approve of this site, we delivered all pros and cons honestly and transparently in this Royal Ace Casino review in order to help you decide on whether on not to use the site.

We feel that Royal Ace Casino is not a legitimate real money gambling site. On paper, it would seem this way: the site is fully licensed by the Costa Rican Gaming Commission which should make it a legit choice for those looking to enjoy real money online casino games. However, Royal Ace is owned and operated by Ace Revenue Group, a parent company that is notorious for operating online casinos that struggle to payout their customers on time and correctly. Because of this association and these continued failed policies regarding payouts, Royal Ace is a blacklisted online casino and is, therefore, not a legit gambling site.

In one sense, this is a safe online casino, but, in another sense, it is not and is a site that should be avoided at all costs. Here is what we mean. The primary issue with Royal Ace is their terrible policies surrounding their customer payouts. This is not a site you will want to use if you want to be paid out on time or paid out correctly. In that sense, this is an extremely unsafe site. On the other side of things, we have not found too many complaints about the games themselves. Because Royal Ace is fully licensed, they are expected to include honest casino games that include return-to-player guarantees and random number generators. If you are concerned with casino games being rigged, you will not have to worry about this site. In that regard, Royal Ace is a safe gambling site to use.

Ultimately, this decision is best left to you! We feel that because the site is blacklisted it is not an online casino that you should be used for playing real money casino games. while they might have some good bonuses and include a lineup of quality games that are well-received by the public, they simply screw over many of their customers when it comes to payouts. There are many people who have rightfully had payouts coming their way that were either completely withheld or short-paid by the site. If you are looking to make the most money you can by playing online casino games, this definitely is not the site for you! We could perhaps see this site being enjoyed by someone who is only playing in practice mode. At the end of the day, it is your decision to look at all the information presented and either join or reject Royal Ace Casino.

Ace Revenue Group is the owner and operator of Royal Ace Casino and is a part of the Virtual Casino Group. Ace Revenue is known for backing many online casinos that have appeared on blacklists over the years. It seems that any casino that falls under their umbrella has the same sickness that we found at Royal Ace Casino. Each of these sites is infamous for short-paying their customers, withholding payments to their customers, paying their customers well beyond the stated timeframe, and using tactics like stalling and giving their customers who question their actions and policies the runaround.

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About the Author
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Kyle Eve
Sports/Casino Writer
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Kyle Eve is a seasoned pro of The Sports Geek. Since joining the team in 2012, Kyle, has covered some of the biggest sporting events in the world. From the Super Bowl and World Series to March Madness, the NBA Finals, Kentucky Derby, and many more, Kyle has provided reliable analysis for millions of readers. After dedicating himself to hockey and football in high school, Kyle placed his first sports bet on his 18th birthday. Since then, he has spent his entire adult life devoting himself to becoming the best sports bettor and casino gambler possible. Kyle is from Windsor, ON, Canada